Kress Mission
Declaración de garantía
As an industry-leading robotic manufacturer, Kress is committed to your satisfaction. Our commitment to you, the original purchaser, is simple: satisfaction from an issue-free robotic lawn mower. In fulfilling our commitment, Kress is pleased to offer you warranty coverage based on the terms below. Kress will, through its authorized dealer network, repair or replace any part or robotic lawn mower that is determined to be defective due to issues in materials or workmanship within the warranty period from the date of the original purchase.
Warranty coverage begins on the original retail date and extends only to the original purchaser. If your Kress product requires warranty repair, proof of purchase will be necessary. Please keep record of this transaction.
If your Kress Robotic Lawn Mower is determined to be defective due to issues in materials or workmanship within the warranty period, we will do one of the following:
- Replace or repair all defective parts
- Repair a defective unit, or
- Sustituir la unidad por una unidad nueva o reacondicionada.
| Cobertura de la garantía | ||
|---|---|---|
| Product Segment | Uso doméstico | Uso profesional |
| Mission™ Herramienta y cargador | 2+1 años* | 1 año o 1000 horas de uso (lo que ocurra primero) |
| Mission™ Batería | 1 año | 3 meses |
| Mission™ RTKn Herramienta y cargador | 2+1 años* | 1 año o 1000 horas de uso (lo que ocurra primero) |
| Mission™ RTKn Batería | 1 año | 6 meses |
| Mission™ Mega RTKn Herramienta y cargador | 2+1 años* | 1 año |
| Mission™ Mega RTKn Batería | 1 año | 1 año |
Responsabilidad del cliente
It is the customer’s responsibility to use the robotic lawn mower according to the operator’s manual and to maintain the equipment in accordance with all maintenance instructions. If by chance you happen to experience a defect in material or workmanship, we recommend removing the robotic lawn mower from use and ceasing its operation until it can be inspected and serviced by a Kress authorized service center.
| Cobertura de Garantía | ||
|---|---|---|
| Segmento de producto | Uso profesional | Uso doméstico |
| Missionᵀᴹ RTKⁿ | - | 3 años |
| Missionᵀᴹ Mega RTKⁿ | 2 años | 3 años |
| Missionᵀᴹ RTKⁿ Baterías y Cargadores | - | 1 año |
| Missionᵀᴹ Mega RTKⁿ Baterías y Cargadores | 1 año | 1 año |
| Piezas de repuesto | 6 meses | 6 meses |
This Limited Warranty is subject to the following conditions:
- The robotic lawn mower has not been misused, abused, neglected, altered, or modified.
- The robotic lawn mower has not been serviced or repaired by anyone other than a Kress authorized service center.
- Defect or damage to the robotic lawn mower has not resulted from use of accessories or parts that are inappropriate for normal operation of the robotic lawn mower, or that are not designed for use with the robotic lawn mower.
- The robotic lawn mower has been subjected to reasonable and normal wear and tear only.
- The robotic lawn mower has not been used for rental purposes except as part of a rental program administered by a registered Kress dealer.
- The robotic lawn mower has not sustained damage through contact with foreign objects, corrosive or otherwise damaging chemicals, or accidents.
- When temperature reaches ≤ 32°F/0°C the robotic lawn mower and battery should be stored inside or in a frost-free environment.
Your limited warranty does not cover:
- Normal wear and tear resulting from use of the robotic lawn mower.
- Failure to maintain the robotic lawn mower in accordance with operating instructions.
- Improper maintenance or handling of the robotic lawn mower, including overloading the robotic lawn mower.
- Replacement of accessories or parts intended to wear out or be replaced after their useful life, including but not limited to blades and bits, chains, light bulbs, etc.
- Alquiler del equipo de reemplazo durante el periodo de reparación.
- Gastos de transporte y manejo por las piezas de servicio.
- Repairs performed by anyone other than a Kress authorized service center.
- Pérdida comercial, pérdida de beneficio u otros daños consecuentes
- Un producto cuyo número de serie haya sido eliminado, alterado, modificado o manipulado de cualquier manera.
- Manipulación descuidada que haya provocado la entrada de agua o grandes cantidades de humedad.
- Defectos resultantes de la falta de instalación por parte del Cliente de actualizaciones críticas del producto o del software de seguridad en un plazo razonable, o de la negativa del Cliente a aceptar una oferta de Kress o de un distribuidor autorizado de Kress para obtener ayuda para resolver problemas de software.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. KRESS SHALL NOT BE LIABLE FOR ANY INCIDENTAL NOR CONSEQUENTIAL DAMAGES.
SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, SO THE ABOVE LIMITATIONS OR EXLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
Reparación en garantía
All repairs must be completed by an authorized Kress dealer within the United States and Canada. For warranty coverage, please visit your local authorized Kress dealer. This limited warranty does not replace, but is in addition to, your statutory rights. Some jurisdictions may provide additional protections; check your local law for statutory warranty provisions. This warranty does not apply to accessories supplied with the robotic lawn mower. This limited warranty applies only to the original purchaser and may not be transferred. All repairs and replacement robotic lawn mower will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
Derecho a modificaciones
Kress se reserva el derecho de realizar cualquier cambio en los productos o la cobertura de garantía en cualquier momento sin incurrir en ninguna obligación con respecto al producto.
Herramientas de jardinería Kress Commercial
Declaración de garantía
As an industry-leading tool manufacturer, Kress is committed to your satisfaction. Our commitment to you, the original purchaser, is simple: satisfaction from an issue-free product. In fulfilling our commitment, Kress is pleased to offer you this Limited Warranty Statement. During the Warranty Coverage Period (as published by Kress), Kress will, through its authorized dealer network, repair or replace any Kress product that is determined to be defective due to issues in materials or workmanship within the warranty period from the date of the original purchase.
Warranty coverage begins on the original retail date and extends only to the original purchaser. If your Kress product requires warranty repair, proof of purchase will be necessary. Please keep a record of this transaction. If your Kress product is determined to be defective due to issues in materials or workmanship within the warranty period, we will do one of the following:
- Repair the defective product,
- Replace the defective product with a new or reconditioned product, or
- Replace or repair all defective parts.
Responsabilidad del cliente
It is the customer’s responsibility to use the product according to the operator’s manual and to maintain the equipment in accordance with all maintenance instructions. If by chance you happen to experience a defect in material or workmanship, we recommend removing the product from use and ceasing its operation until it can be inspected and serviced by a Kress authorized service center.
Cobertura de garantía
Esta garantía está sujeta a las siguientes condiciones:
This Limited Warranty is subject to the following conditions:
- The product has not been misused, abused, neglected, altered, or modified
- The product has not been serviced or repaired by anyone other than a Kress authorized service center.
- Defect or damage to the product has not resulted from use of accessories or parts that are inappropriate for normal operation of the tool, or that are not designed for use with the product.
- The product has been subjected to reasonable and normal wear and tear only.
- The product has not been used for rental purposes except as part of a rental program administered by a registered Kress dealer.
- The product has not sustained damage through contact with foreign objects, corrosive or otherwise damaging chemicals, or accidents.
Kress products are warranted only to the original purchaser during the Warranty Coverage Period in effect at the time of purchase. Product warranties are not transferrable. The Warranty Coverage Period is published by Kress from time to time and is subject to change upon notice from Kress.
Your limited warranty does not cover:
- Desgaste o rotura normal que se derive del uso de la herramienta.
- Failure to maintain the product in accordance with operating instructions.
- Fallos en el CyberTank cuando se utiliza bajo la lluvia o en condiciones húmedas.
- Improper maintenance or handling of the product, including overloading the product.
- Replacement of accessories or parts intended to wear out or be replaced after their useful life, including but not limited to blades, trimmer line, chains, light bulbs, etc.
- Rental of replacement equipment during the repair period
- Gastos de transporte y manejo por las piezas de servicio.
- Repairs performed by anyone other than a Kress authorized service center.
- Pérdida comercial, pérdida de beneficio u otros daños consecuentes
- Un producto cuyo número de serie haya sido eliminado, alterado, modificado o manipulado de cualquier manera.
- Manipulación descuidada que haya provocado la entrada de agua o grandes cantidades de humedad.
- Uso continuado con componentes desgastados o defectuosos.
- Defectos resultantes de la falta de instalación por parte del Cliente de actualizaciones críticas del producto o del software de seguridad en un plazo razonable, o de la negativa del Cliente a aceptar una oferta de Kress o de un distribuidor autorizado de Kress para obtener ayuda para resolver problemas de software.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. KRESS SHALL NOT BE LIABLE FOR ANY INCIDENTAL NOR CONSEQUENTIAL DAMAGES.
SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, SO THE ABOVE LIMITATIONS OR EXLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
| Cobertura de Garantía | ||
|---|---|---|
| Categoría | Uso comercial / profesional | Uso doméstico / residencial |
| Commercial Equipment (**Except parts listed in the comment below) | ||
| 60V Commercial Tool (models start with KC) |
3 years or 750 hours of use (whichever comes first) |
5 años |
| 60V Commercial Mower | 2 years or 500 hours of use (whichever comes first) |
5 años |
| Cargadors y Baterías | ||
| Baterías comerciales CyberPack™ KAC804, KAC805, KAC810, KAC811 |
6 years or 3000 charging cycles (whichever comes first) |
6 años |
| CyberTank™ Portable Power Station KAC875L, KAC877L |
6 years or 2000 charging cycles (whichever comes first) |
6 años |
| CyberCapsule KAC815 |
4 years or 1200 charging cycles (whichever comes first) |
4 years |
| CyberPack Nano KAC800 |
4 years or 1200 charging cycles (whichever comes first) |
4 years |
| Commercial charger | 4 years | 4 years |
| Accessories & Parts | ||
| Commercial AC power management: KAC859L |
2 años | |
| Energy Accessories: KAC900, KAC903 |
1 año | |
| Energy Accessories: KAC929.X |
5 year | |
| Todos los demás accesorios y piezas | 6 meses | |
*Following parts of 60V Commercial Equipment have limited warranty period for 1 year:Tools: Gear Box, Aluminum Tube, Planetary Gear, Pump, Auxiliary Handle, etc. Lawn Mower: Dustproof Cover, Front Wheel Assembly, Drive Motor, Lower push handle, Rear Roller Shaft, Tire, etc.
**Applicable to products purchased after January 1, 2024
Reparación en garantía
All repairs must be completed by an authorized Kress dealer within the United States and Canada. For warranty coverage, please visit your local authorized Kress dealer. This limited warranty does not replace, but is in addition to, your statutory rights. Some jurisdictions may provide additional protections; check your local law for statutory warranty provisions. This warranty does not apply to accessories supplied with the tool. All repairs and replacement products will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
Derecho a modificaciones
Kress reserves the right to make any changes to or discontinue Kress products, this Limited Warranty Statement, the Warranty Coverage Periods, or available warranty coverage at any time without incurring any obligation with respect to any product.
For full warranty details and conditions, please download to our Warranty Statement.
Download Warranty StatementHerramientas de jardín Kress
Declaración de garantía
Si se determina que su producto Kress presenta defectos debido a problemas con los materiales o la mano de obra dentro del período de garantía, garantizamos reemplazar o reparar el producto sin cargo.
Para productos garantizados, debidamente confirmados mediante la presentación del recibo de compra, Kress garantiza lo siguiente:
- Sustitución o reparación de todas las piezas defectuosas sin cargo, o,
- Reparación del producto sin cargo, o
- Sustitución del producto por un producto igual o parecido sin coste.
| Cobertura de Garantía | ||
|---|---|---|
| Product Segment | Uso doméstico | Uso profesional |
| Herramientas de 60 V | 5 años | 2 años |
| Baterías y cargadores de 60 V | 2 años | 2 años (KA3001 1 año) |
| Herramientas de 40 V | 5 años | 1 año |
| Baterías y cargadores de 40 V | 3 años | 1 año |
| Herramientas de 20 V | 3 años | 60 días |
| Baterías y cargadores de 20 V | 3 años | 1 año |
La garantía del fabricante no se aplicará en los siguientes casos:
- Mal funcionamiento de la herramienta derivado de un desgaste natural del producto, sus componentes, máquinas, componentes mecánicos accesorios, como: cables eléctricos, cuchillas, correas de transmisión, filtros, escobillas de carbono, dispositivos de fijación y soportes:
- Daños causados por la infracción de las normas de uso, almacenamiento o mantenimiento del equipo especificadas en el manual de usuario;
- Damage caused by the improper use of tools (improper use);
- Daños derivados de un sobrecalentamiento, sobrecarga, estrés mecánico, penetración de precipitaciones, líquidos, insectos o sustancias no residuales en el cuerpo de la herramienta que acompañan su uso para su propósito previsto (astillas, serrín);
- Daños derivados de la incompatibilidad de los parámetros de la red de suministro eléctrico con los requisitos para el suministro eléctrico que se indican en la herramienta;
- Daños causados por limpieza de las herramientas con líquidos químicos abrasivos;
- Reparaciones o mantenimiento de las herramientas fuera de los centros de servicio autorizados de Kress;
- Uso de la herramienta de forma incorrecta, abusiva o negligente, o si ha sido alterada, modificada o reparada por alguien que no pertenezca a un centro de servicio autorizado;
- Reparaciones realizadas con piezas de repuesto, accesorios o componentes adicionales que no sean proporcionadas por Kress, así como por daños derivados del uso de piezas de repuesto no originales.
Para reclamaciones de garantía, contacte con el distribuidor local donde compró el producto. Es necesario presentar una prueba de compra en forma de recibo válido que muestre la fecha y el lugar de compra.
Esta declaración de garantía no sustituye, sino que es adicional. a los derechos legales.
Esta garantía se aplica únicamente al comprador original y no puede ser transferida.
Todas las reparaciones y herramientas de sustitución estarán cubiertas por la garantía limitada para el resto del periodo de garantía desde la fecha de la compra original.
Derecho a modificaciones
Kress se reserva el derecho de realizar cualquier cambio en los productos o la cobertura de garantía en cualquier momento sin incurrir en ninguna obligación con respecto al producto.
For full warranty details and conditions, please download to our Warranty Statement.
Download Warranty Statement